MentorMe
Privacy Policy
Version 2026-08-03. This page is maintained by the MentorMe team and describes how we handle personal information in the MentorMe application. It is a description of our practices, not an independent audit or certification.
1. Information We Collect
- Account details you provide: name, email address, phone number, date of birth, gender, and optionally a home address.
- Profile content: headline, biography, city, goals, preferred counsel style, income and net-worth brackets you choose to share, mentor rates, and photos (including any verification selfie you upload).
- Activity data: matches, messages, meeting proposals, saved items, library progress, reviews, referrals and rewards activity.
- Usage and device data: pages visited, approximate location at city level, timestamps, and technical logs used to keep the service reliable and secure.
- Payment data: when paid features are active, billing is handled by our payment processor. We store transaction records and identifiers, not your full card number.
2. How We Use Your Information
- To operate, maintain and improve the service.
- To verify eligibility, confirm identity, and prevent fraud or abuse.
- To facilitate introductions, matching, messaging and meeting coordination.
- To process payments and maintain records where paid features are used.
- To communicate with you about your account, and — only with your separate opt-in — to send marketing or event messages.
3. Information Sharing
We do not sell your personal information. We share it only:
- with service providers who operate parts of the platform on our behalf (hosting and database, email delivery, payment processing, mapping and place data), limited to what they need to perform their function;
- with other members, limited to the profile information you choose to publish and what is necessary to complete a match, conversation or meeting;
- where required by law, legal process, or to investigate a reported safety concern or violation of our Terms.
4. Data Security
Data is encrypted in transit (TLS) and at rest by our hosting provider. Access to member data is restricted by row-level database policies and role-based staff permissions, and staff actions on sensitive records are logged. No system is perfectly secure; please use a strong, unique password and report anything suspicious to us.
5. Your Rights
- Access the personal information we hold about you.
- Correct or update your profile and account details at any time in the app.
- Delete your account and associated profile data from your profile settings, or by emailing us.
- Request a portable copy of the data you provided to us.
- Opt out of marketing at any time via the unsubscribe link or your notification preferences. Transactional messages (receipts, security alerts) continue.
To exercise any of these rights, email Mentorme.apps.info@gmail.com.
6. Cookies and Analytics
We use local browser storage and cookies to keep you signed in, remember your preferences, and preserve in-progress forms. We collect aggregate product analytics (such as visits, active users and signups) to understand how the service is used. We do not use this data to build advertising profiles about you.
7. Data Retention
We keep your information while your account is active. After deletion we remove or anonymise your profile data, retaining only what we must keep for legal, accounting, fraud-prevention or dispute-resolution purposes.
8. Children's Privacy
MentorMe is intended for users 18 years of age or older, or 16–17 with the verifiable permission of a parent or legal guardian. Users under 16 are strictly prohibited. If we learn we have collected information from someone under 16, we delete it.
9. International Transfers
Our providers may process data in countries other than yours. Where that happens, we rely on the safeguards offered by those providers for cross-border transfers.
10. Changes to This Policy
We may update this policy. Material changes will be announced in the app or by email. The version identifier at the top of this page always reflects the current version, and continued use after notice constitutes acceptance.
11. Contact Us
Questions, requests or concerns: Mentorme.apps.info@gmail.com.